Privacy Policy

1. Who we are

ReadyToArrive.com is operated by Consulting LLC ("we", "us", "our"). We provide a private administrative assistance service for travellers applying for a UK Electronic Travel Authorisation (ETA). We are not affiliated with, endorsed by, or connected to the UK Government, the Home Office, or GOV.UK.

2. What information we collect

When you use our service, we collect the following personal information that you provide to us:

• Full name (as it appears on your passport)
• Email address
• Phone number
• Date of birth
• Nationality
• Passport number and expiry date
• Travel date and reason for travel (if provided)

We also automatically collect technical data such as your IP address, browser type, and device information when you visit our website.

3. How we use your information

We use your personal information for the following purposes:

• To review your ETA application form for errors
• To submit your application to the relevant UK authorities on your behalf
• To communicate with you about the status of your application
• To provide customer support
• To comply with legal obligations

4. Legal basis for processing

We process your personal data on the basis of contractual necessity (to provide the service you have requested) and legitimate interest (to improve our services and prevent fraud). Where required by law, we will obtain your explicit consent before processing.

5. How we share your information

We share your personal information only in the following circumstances:

• With the UK authorities as part of the ETA submission process (this is the core purpose of our service)
• With our payment processor (Stripe) to process your payment securely
• With service providers who help us operate our business (hosting, email delivery)
• Where required by law or legal process

We do not sell your personal information to third parties.

6. Data retention

We retain your personal information for as long as necessary to provide our service and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Application data is typically retained for 2 years from the date of submission, after which it is securely deleted.

7. Data security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (SSL/TLS) and at rest, access controls, and regular security reviews.

8. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our website uses essential cookies to ensure the site functions correctly. We also use analytics cookies (Google Analytics) to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: [email protected]

Consulting LLC